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TERMS & CONDITIONS

Hone Store's (we, us, "HONE") website (Site) and related services are made available to you in accordance with the following Terms of Use & Service and any other rules posted on our Site (collectively, the “TOS”). Please read the TOS carefully before placing any orders on https://hone.uk.

HONE is a trading name of Hone Store Ltd, a company registered in England and Wales under registration number 11544958. Our registered address is 16A Adamson Road, London, NW3 3HR.

We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to any change to the TOS then you must immediately stop using the Site.

How HONE. makes money

Our website includes links to our partner retailers who you can directly purchase products from.

Some of the links to our partner retailers are affiliate links where HONE. earns a commission on sales from the retailer. Typically this arises if you purchase a product after clicking through to a retailer from HONE.

Our service is free to use and the fees we receive from partner retailers does not impact their position on our website or how we rank products on our site.

Registration

To use some of the services or features on HONE you will need to register. When registering you will be asked to provide information about yourself. Please provide information that is true, accurate, up to date, and complete. Should any of the information provided during registration change, you can update your settings on the Site.

The account password you provide should be unique and kept secure, and you must notify us immediately of any breach of security or unauthorised use of your account.

To unsubscribe email us at [email protected]

Eligibility to Purchase

In order to use certain features on our site (such as "HONE Delivery plus" or "Try before you buy") you will be required to provide your personal details. You’ll need to provide your real name, phone number, e-mail address and other requested information as well as your payment details.

By completing checkout you are confirming that the payment card belongs to you or you have the explicit permission of the payment card owner to use it. At times HONE will have validate payments by obtaining authorisation from the card issuer. If the issuer of your payment card refuses to authorise payment to HONE, we will not be liable for any delay or non-delivery of your order.

Purchases can be made using cards issued in the UK. Debit and credit cards are accepted from the following providers: Mastercard, Visa, American Express.

We may have to check your order for compliance with our security systems, this may delay your order being confirmed and shipped, we may also need to contact you to confirm some details before completing your order.

Orders

All orders are subject to acceptance and availability by our partner retailers; items in your shopping baskets on partners' websites are not necessarily reserved and may be purchased by other customers.

HONE offers products for sale that are in stock and available for dispatch from our retailers. We make every effort to ensure retailer stock levels are accurate at the time of your purchase; occasionally however, inaccuracies in retailer information may result in items going out of stock before your order is fulfilled.

Pricing policy

All prices on the Site are shown in GBP inclusive of VAT. Our partner retailer provide HONE with regular pricing information which we reflect on our website. All prices and offers on HONE may be out of date and you should check the price by clicking through to our partner's website.

Portrayal of Products

We make every effort to portray items accurately but slight variations may occur. All dimensions quoted are approximate and we make an effort to ensure that the reproduction of colours is as accurate as possible. Please note there may be variations in colours dependent on the calibration and settings of individual screens. Users should check the individual retailer's website to confirm product details and specifications.

Delivery

Delivery is the sole responsibility of our partner retailers and you should contact the retailer directly if you have any questions or comments on product deliveries.

Cancellations and Returns

HONE does not sell products and therefore returns and cancellations are not applicable. You should refer to our partner retailers' websites for their individual cancellation and returns policies applicable to your order.

Liability Disclaimer

The total liability for any claim against HONE shall not exceed the price of goods supplied by HONE to the customer. We accept liability for death or personal injury caused by our negligence or willful misconduct, this is not limited by the previous condition.

We will not be liable to you for any indirect or consequential loss, damages or expenses (e.g. loss of profits) save as precluded by law.

If HONE fails to comply with the TOS, we are responsible for loss or damage you suffer as a foreseeable result of us breaching the TOS to the limit of the purchase price. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time the contract is made, both you and HONE knew it might happen, for example, if you discussed it with us during the sales process.

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